Loyalty Program for SmithCo Oil Service Plan Members

SmithCo Loyalty Program

$50 a year toward a new boiler, just for staying on a service plan

Loyalty credits are SmithCo’s way of saying thank you for the years you stay with us. Every year you maintain a service plan, you bank a $50 credit toward eventual new heating equipment. The credits accumulate quietly in the background while the plan also gets you annual tune-ups, parts coverage, and priority dispatch. After five years, you have $250 sitting there ready to apply against a new boiler. After ten years, you have hit the cap on a furnace, water heater, and boiler combined. It is the longest-running loyalty math in South County heating.

How It Works

Three simple rules, no fine-print games

01

Stay on a service plan

Active service plan members earn credits automatically. You do not need to enroll separately. The day your service agreement begins, you start accruing. Plans run on annual terms.

02

Bank $50 every year

Each full year of plan membership adds $50 to your loyalty credit balance. Credits accumulate up to the equipment cap. Nothing to track yourself, we manage the balance on our end.

03

Apply credits at purchase

When you eventually buy new heating equipment from SmithCo, your accumulated credits apply directly to the purchase. Subtracted right off the install quote, no rebate forms or claim filings.

Equipment Credit Caps

Maximum credit you can apply, by equipment type

Different equipment types have different credit caps based on average installed cost. The bigger the install, the higher the cap. Caps are the maximum applicable on a single purchase; remaining balance stays in your account for future equipment.

Highest Credit
$250

Boiler

5 full years of plan membership reaches this cap

See Boiler Installation

$200

Furnace

4 full years of plan membership reaches this cap

See Furnace Installation

$200

Indirect Water Heater

4 full years of plan membership reaches this cap

See Water Heaters

$200

Standard Water Heater

4 full years of plan membership reaches this cap

See Water Heaters

$100

Burner

2 full years of plan membership reaches this cap

See All Installations

Visualizing the Math

How credits stack year over year on a service plan

The chart below shows credit accumulation for a service plan member, year by year. Each $50 deposit stays in the balance until you apply it to a new heating equipment purchase. Most members hit a cap somewhere between years 2 and 5 depending on the equipment they eventually buy. After hitting a cap, members typically apply the credits to the next equipment replacement.

$50
Year 1

$100
Year 2

$150
Year 3

$200
Year 4

$250
Boiler Cap
Year 5

$250
$200
$150
$100
$50
$0

Beyond the Credits

Loyalty credits are one of four reasons plan members stay

The $50 per year is a nice long-term benefit, but it is not the primary reason most South County homeowners join a SmithCo service plan. The plan pays for itself in the first year through tune-ups, parts coverage, and emergency dispatch. The loyalty credits are a long-game bonus on top.

01

Annual Tune-Up Included

Full 12-task tune-up every year at no additional charge. Worth more than the annual plan cost on its own.

02

Parts Coverage on 50+ Components

When a covered part fails, the part is replaced at no additional charge for the part itself. One major covered repair pays for years of plan cost.

03

Priority Emergency Dispatch

Plan members move to the front of the queue on 24/7 emergency calls and pay reduced or waived after-hours surcharges.

04

Loyalty Credits (this page)

$50 banked every year toward future heating equipment. Up to $250 credit applied directly at purchase.

Common Questions

Loyalty credits, answered

Do I have to sign up for the loyalty program separately?
No. Active service plan members are automatically enrolled. The credits start accumulating the day your service agreement begins. There is no separate application or enrollment form.
What happens to my credits if I let my service plan lapse?
Accumulated credits remain in your account as long as you remain a SmithCo customer in some capacity (delivery customer, plan member, or active service relationship). Credits do not expire on a calendar deadline, but they are tied to an active customer relationship with SmithCo.
Can I use loyalty credits on anything besides heating equipment?
No. Loyalty credits apply specifically to new heating equipment purchases from SmithCo. The five eligible equipment categories are boilers, furnaces, indirect water heaters, standard water heaters, and burners. Credits do not apply to repairs, fuel purchases, service calls, or non-heating equipment.
Are credits transferable to a family member or new homeowner?
Loyalty credits are non-transferable. They belong to the customer account that earned them. If you sell your home, the credits do not transfer to the new owner. If you move within our service area and remain a SmithCo customer, your credits travel with your account.
Can I check my current credit balance?
Yes. Call our office or send us an email and we will pull your current balance and accrual history. Long-term plan members are often surprised at how much they have banked over the years.
Do credits stack if I have multiple service plans on different properties?
Each property with a separate service plan accrues credits independently against that property’s heating equipment. Credits cannot be combined across properties or transferred between accounts.

Start Banking Credits Today

The sooner you enroll, the sooner the math starts working

Loyalty credits only earn while you are an active service plan member. Every year you wait to enroll is $50 you are not banking toward future heating equipment.

Already a plan member curious about your balance? Call the office and we will pull your current credit total and accrual history.

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